Our Returns and Refunds Policy for Fresh Flower Deliveries
Our Fresh Flower Guarantee in West Heath
At Flower Delivery West Heath, we take immense pride in serving our community as a trusted local florist for both households and businesses. We guarantee that every bouquet and floral arrangement delivered within West Heath is crafted with the freshest flowers available. Our goal is to ensure every recipient receives beautiful, vibrant blooms that reflect our commitment to quality and customer satisfaction.
Damaged-On-Arrival Policy
Your satisfaction is our top priority. If your order arrives damaged or not in the pristine condition you expect, please let us know on the day of delivery. To help us resolve the issue swiftly, we may ask for a brief description and a photo of the damages. Once reviewed, we will gladly offer a choice between a replacement bouquet or a full refund, ensuring you never have to settle for less than perfect flowers.
Freshness Window
We promise that every flower arrangement leaving our shop meets strict freshness standards. Our flowers are guaranteed to stay fresh for at least five days from delivery, provided they are cared for according to the instructions provided. Should your flowers wilt or deteriorate noticeably before the five-day freshness window, please reach out with details and, if possible, a photo. We want you to enjoy our flowers at their very best and stand behind our fresh flowers guarantee throughout West Heath.
Refund & Replacement Options
Your peace of mind matters to us. If your flowers do not meet our freshness standard, arrive damaged, or are not as described in your order, you may choose between:
- Full Refund: Receive a prompt refund for your order value.
- Replacement: We will arrange a new delivery of fresh flowers at no extra cost.
To process refunds or replacements, please get in touch within 48 hours of delivery, providing your order number, delivery address, and, where possible, supporting photos. We review each situation individually to deliver fair and satisfactory solutions for all our West Heath customers.
Complaints Process
Feedback from our customers has helped us grow into one of West Heath’s most trusted local florists. If you wish to make a complaint or express concerns about your flower delivery experience, our team is here to listen and resolve matters promptly and respectfully. Please submit your complaint through our contact form or by visiting our shop in person. We value each comment and will do our utmost to respond within two working days, working closely with you to resolve any issues to your satisfaction.
Serving West Heath Households & Businesses
As your neighbourhood florist, we are dedicated to delivering exceptional service to homes and businesses right across West Heath. Whether it’s a one-off delivery or a regular floral arrangement, trust that our returns, refunds, and complaints policies are designed to protect your interests and uphold the highest standards of quality and care in every order.
Thank you for choosing Flower Delivery West Heath. Your trust means everything to us, and we look forward to delighting you with fresh, beautiful flowers every time.
