Terms & Conditions for Flower Delivery in West Heath

Introduction

Welcome to Flower Delivery West Heath. We provide online flower delivery services to customers in West Heath and its surrounding areas. These Terms & Conditions govern your use of our website and any product orders you make through it. By placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these Terms & Conditions, please refrain from using our service.

Service Coverage

Our flower delivery service is available to all customers within West Heath and nearby regions. Please ensure that the delivery address you provide falls within our serviceable area before placing an order.

Order Process

To order from Flower Delivery West Heath, browse our online selection of flowers and gifts. Select your desired items and add them to your basket. Follow the checkout instructions, providing all necessary information, including recipient details, delivery address, special instructions, and a preferred delivery date. Please ensure all details are accurate and complete to avoid any issues or delays with your order.

Once you submit your order, you will receive an order confirmation message summarising your purchase and delivery details. This message confirms receipt of your order but does not constitute our acceptance. Acceptance is confirmed only when we dispatch your chosen products for delivery. We reserve the right to decline any order for any reason, including but not limited to unavailability of stock or inability to deliver to the required address. If your order is declined, you will be notified, and any payment made will be refunded in full.

Product Availability & Substitutions

All products and arrangements are subject to availability. We strive to ensure that every bouquet and arrangement delivered matches the description and images on our website. However, flowers are natural products and some variations in colour, shape, or size may occur. In rare cases, if a particular flower or other element is unavailable, we reserve the right to make reasonable substitutions of equal or greater value, maintaining the overall style and theme of the arrangement. We will always act in your best interest in making substitutions and will attempt to inform you if time permits.

Prices

All prices displayed on the Flower Delivery West Heath website are quoted in Pounds Sterling and are inclusive of Value Added Tax (VAT) at the prevailing rate, where applicable, unless stated otherwise. Delivery charges are detailed separately and included in the final total at checkout. We reserve the right to adjust prices at any time but such changes will not affect orders already confirmed and paid for.

Payments

Payment for all orders must be made in full at the time of purchase using the secure payment methods provided during checkout. Accepted payment methods may include credit cards, debit cards, and other secure online payment solutions. We take every reasonable measure to ensure the security and privacy of your payment details. Orders will only be processed and dispatched upon successful receipt of full payment.

Delivery Terms

We deliver to addresses in West Heath and the surrounding areas. Orders can be placed for same-day delivery if received before the cut-off time specified on our website. While we endeavour to deliver at the requested time and date, these are not guaranteed and may be affected by factors beyond our reasonable control, such as adverse weather, traffic conditions, or high demand periods (e.g., Valentine’s Day, Mother’s Day). If delivery on the chosen day is not possible, we will notify you promptly and arrange an alternative.

It is your responsibility to ensure that the delivery address and recipient details are correct and complete. If the recipient is unavailable at the time of delivery, our driver will attempt to leave the order in a safe location or with a neighbour, where possible, and will leave a card or message as notification. In the event of failed delivery due to incorrect or incomplete details, or inability to access the property, we reserve the right to charge for redelivery.

Cancellations & Amendments

You may cancel or amend your order by contacting us as soon as possible. If your order has not yet been prepared or dispatched, we will make every effort to accommodate cancellations or changes and refund any payments where applicable. However, due to the perishable nature of flowers and to ensure freshness and quality, cancellations or amendments received after the order has been prepared or dispatched cannot be accepted and refunds may not be available.

During peak and high-volume periods, such as major holidays, processing and dispatch times may be faster, and the window for amendments or cancellations may be significantly shorter. We recommend notifying us as promptly as possible if you need to adjust your order.

Refunds & Returns

Your satisfaction with our products and services is important to us. If you are dissatisfied with your flower delivery, please contact us within 24 hours of receipt, providing photographs and a clear description of the issue. We will review your concerns and, where appropriate, offer a replacement or refund. Please note that flowers are perishable products and their condition will naturally deteriorate over time, particularly if not cared for according to instructions. Refunds or replacements may not be issued for complaints made after more than 48 hours from delivery, or if the flowers have not been appropriately cared for.

Liability

To the extent permitted by law, Flower Delivery West Heath shall not be liable for any indirect, incidental, or consequential damages arising from or in connection with your use of our website or the delivery of any products. Our liability for any claim in connection with a product shall be limited to the purchase price paid by you for that product. We do not exclude or limit liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation.

We will not be responsible for loss or damage arising from causes beyond our reasonable control, including but not limited to acts of God, adverse weather, traffic delays, or other circumstances which may prevent timely delivery.

Your Responsibilities

By placing an order with Flower Delivery West Heath, you confirm that:

• All information you provide is accurate and complete.
• You are legally capable of entering into binding contracts and are aged 18 or over.
• You will follow any care instructions supplied to ensure the longevity and best appearance of the flowers delivered.

Intellectual Property

All content on the Flower Delivery West Heath website, including images, product descriptions, logos, and branding, is the property of Flower Delivery West Heath or its suppliers. You may not copy, reproduce, or use any content from our website for commercial purposes without express written permission.

Personal Data & Privacy

We are committed to protecting your privacy and the security of your personal data. Information provided during the ordering process will be used only for the purpose of fulfilling your flower delivery order and improving our service. Data is handled according to our privacy policy and in accordance with applicable data protection laws.

Governing Law & Jurisdiction

These Terms & Conditions, and any contract formed between us as a result of your use of the website or placement of an order, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Changes will take effect once published on the Flower Delivery West Heath website. Your continued use of our services after such changes are made signifies your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any updates.

General Provisions

If any provision of these Terms & Conditions is found to be unenforceable, this shall not affect the validity and enforceability of the remaining provisions. No waiver by Flower Delivery West Heath of any breach of these terms shall constitute a waiver of any subsequent breach.

These Terms & Conditions represent the entire agreement between Flower Delivery West Heath and you, the customer, and supersede any previous terms, understandings, or agreements. No third party shall have any right to enforce or rely upon any provision of these Terms & Conditions under the Contracts (Rights of Third Parties) Act 1999 or as otherwise provided by law.

Contact & Further Information

If you have any questions regarding these Terms & Conditions or require any further clarification, please get in touch with our customer service team using the contact details provided on our website.

These Terms & Conditions apply to all orders placed with Flower Delivery West Heath, including customers in West Heath and the surrounding areas. Thank you for choosing us for your flower delivery needs.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Heath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Heath.

For assistance with orders, returns or account queries, please fill out the Contact Us form.